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ONE DIGITAL

Go-live is the start. The system has to keep up with the business.

Odoo support and training in Dubai

We support Odoo after launch: fixing issues, adjusting configuration as the business changes, training new staff and handing over admin skills to your team, in Arabic and English.

By Nour Aldein Tleti. Updated .

Odoo · Helpdesk
Odoo Helpdesk screenshot: view of a Helpdesk team's website form displaying the team description
Screenshot © Odoo S.A., CC BY-SA 4.0

What does Odoo support include?

Typically: a channel to report issues, agreed response times, configuration changes, small improvements, user training and periodic health checks. Larger changes such as new modules or custom development are scoped separately.

Odoo · Helpdesk
Odoo Helpdesk screenshot: a forum post with the create ticket option visible
Screenshot © Odoo S.A., CC BY-SA 4.0

What it covers

Issue resolution
Errors, blocked workflows and data corrections.
Configuration changes
New warehouses, taxes, pricelists, users and approvals.
Training
Role-based sessions and written playbooks.
Admin handover
Your internal admin learns to handle routine changes.
Health checks
Periodic review of performance, data quality and usage.
Odoo · Helpdesk
Odoo Helpdesk screenshot: view of a service product with the invoicing policy set to 'Based on timesheets'
Screenshot © Odoo S.A., CC BY-SA 4.0

How support works

  1. 01Request
  2. 02Triage
  3. 03Fix or change
  4. 04Test
  5. 05Confirm
  6. 06Document

Before you start

Takeover support
We can support systems implemented by others after an audit.
Internal admin
One trained internal admin reduces support needs sharply.
Documentation
Every change is logged.
Odoo · Helpdesk
Odoo Helpdesk screenshot: the after sales options enabled on a helpdesk team
Screenshot © Odoo S.A., CC BY-SA 4.0

Frequently asked questions

Do you support Odoo Community?

Yes, on your hosting or ours.

Is training in Arabic?

Yes, training and playbooks are available in Arabic and English.

Keep exploring

Get your Odoo back on track

Tell us what isn’t working; we’ll start with an audit of the setup.

WhatsApp Dr. Alaa KhouryCall +971 50 682 5189

Discuss your project with ONE DIGITAL

Dr. Alaa Khoury, Economics, Banking & Accounting Specialist | Financial Analyst
Dr. Alaa Khoury

Economics, Banking & Accounting Specialist | Financial Analyst

Nour Aldein Tleti, Software Engineer & Digital Transformation Specialist
Nour Aldein Tleti

Software Engineer & Digital Transformation Specialist

info@onedigitalco.com

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